About this website
Our website address is https://biopeptuk.co.uk.
This policy explains how personal information is used when you browse the BioPept UK website, make an enquiry, create an account or place an order.
For privacy enquiries or requests concerning your personal information, please use the contact details on our Contact page.
Information we collect
Depending on how you use the website, we collect:
- Your name, email address, telephone number, and billing and delivery addresses.
- Business details and information you provide in enquiries.
- Order details, including products purchased, transaction references and payment status.
- Account details where you register for an account.
- Technical information, including your IP address, browser information and website access logs.
Please do not include medical records or sensitive health information in product enquiries. This information is not needed to process orders or answer enquiries about research materials.
How we use your information
We use your information to process and deliver orders, manage customer accounts, respond to enquiries and provide customer support.
Our lawful basis for these activities is performing a contract with you or taking steps at your request before entering into a contract.
We also use information to maintain legally required business records, based on our legal obligations.
Where necessary, we use information to protect the website, prevent misuse and handle disputes, based on our legitimate interests in maintaining a secure service and protecting our business and customers.
The information requested as required at checkout is needed to process your order. Without it, we may be unable to complete your purchase or arrange delivery.
Payments and information sharing
Payments are processed through Fenapay. The payment provider handles information needed to process your payment and perform relevant security checks.
We share relevant personal information with providers supporting order delivery, website hosting, email and technical maintenance. Our website is hosted by Hostinger.
Information may also be shared with professional advisers or public authorities where necessary to meet legal obligations or handle legal claims.
Cookies
The website uses cookies to support functions such as the shopping basket, checkout and account login.
You can manage cookies through your browser settings. Blocking essential cookies may prevent some website functions from working correctly.
How long we keep information
We retain personal information for as long as needed to fulfil the purpose for which it was collected.
Order and transaction records are retained to meet applicable accounting and tax requirements and handle relevant disputes. Enquiry information is retained for the time needed to respond and maintain an appropriate record of the correspondence.
Account information is retained while needed to provide account services, subject to applicable legal and record-keeping requirements. Security logs are retained for the time reasonably needed to protect the website and investigate incidents.
Your rights
Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of certain information.
You can object to processing based on legitimate interests and to direct marketing at any time.
Where processing relies on consent, you can withdraw that consent at any time without affecting the lawfulness of earlier processing.
To make a request, please contact us through the Contact page. We may need to confirm your identity. Some information may need to be retained to meet legal obligations.
You have the right to complain to the Information Commissioner’s Office.
Changes to this policy
We may update this policy to reflect changes to the website or how personal information is handled. The current version will be available on this page.